Refund and Returns Policy

Effective Date: January 3, 2025

At StreetPariz, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund and return policy below.

2.1 Eligibility for Returns

You can return items within 30 days from the date of receipt for a full refund or exchange, provided the following conditions are met:

  • The item must be unused, in its original condition, and in its original packaging.
  • You must provide proof of purchase (receipt or order number).
  • Certain items, such as personalized products or items on sale, are non-returnable.

2.2 How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@streetpariz.net or call us at 307-621-0431 to request a Return Merchandise Authorization (RMA).

  2. Prepare the Package: Pack the item securely in its original packaging and include all original tags and accessories.

  3. Ship the Item: Send the item back to our address:

    StreetPariz
    4599 Thorn Street, Garden Grove, California, United States

    Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

2.3 Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund to the original payment method within 5-10 business days.

If the return does not meet our return policy, we may reject the return and will inform you accordingly.

2.4 Defective or Incorrect Items

If you receive an item that is defective or does not match your order, please contact us immediately at info@streetpariz.net or 307-621-0431. We will cover the cost of return shipping and send you a replacement or issue a full refund.

2.5 Exchange Policy

We offer exchanges for items of equal value. To exchange an item, please follow the same process as a return and place a new order for the desired product.